Job Opening | Guest Communications and Workshop Logistics Manager
About Rêverie
Rêverie runs small-group, immersive culinary and language retreats at châteaux across France, in Sancerre, Provence, Toulouse and the Pays Basque. Each one is led by a guest host: a baker, cook, food personality or language school with a big, loyal following, who teaches hands-on workshops or classes while guests eat, drink and explore the region. (Think of it as a week-long dinner party with a really good teacher at the head of the table.)
We’re a small team -- a founder, a few core team members across France and the U.S., and a seasonal crew on site -- and a very small business by design. Julie Belcher co-founded Rêverie in 2019, after training in boulangeries across France and then launching her own sourdough workshop business in Nashville. Today we run 10 to 12 retreats a year, each for an intimate group of 15 to 18 guests.
There’s no corporate machine here. You’ll work directly with Julie, own real parts of the business and see your work show up at every single retreat. If you’re looking for layers of management, a big HR department or a defined corporate ladder, this isn’t that role (and we’d rather tell you now). If you want real autonomy and a hand in shaping how a growing company runs, read on.
About the role
You’re the U.S.-based hub for everyone Rêverie talks to before a retreat: our guests and our guest hosts. You own those relationships from first inquiry to arrival day, and you make sure every guest host workshop is fully planned, down to the last mixing bowl, and ready to hand to our on-site team in France.
This is a manager-level role, though you won’t have direct reports. You’ll work closely with our hospitality team, including our kitchen and front-of-house staff. And you’ll be directly responsible for real outcomes across the business: building the contract, sending the follow-up, solving the problem without waiting to be told. You’ll work remotely year-round and join us in France for a pre-season training week, so you know the châteaux, the kitchens and the Rêverie experience first-hand. (Yes, that includes the food.)
What you'll own
Guest communications and logistics
Manage the Rêverie info inbox year-round: answer prospective guests' questions, explain the retreat concept and help them decide which experience fits, add them to waitlists or move their reservation.
Own the company phone line (Google Voice) during set office hours, and return calls/ texts promptly.
Proactively reach out to waitlisted and past guests when a room opens up or a retreat might suit them, and help them book.
Build a relationship with every guest from booking to arrival: welcome them, run welcome calls and pre-retreat check-in calls with each guest and reach out when information is missing.
Help guests with trip logistics — getting to the meeting point, what to pack, what to expect.
Keep all guest information, preferences, dietary needs, documents and payment status organised in BookingLayer, our booking and guest management platform. You'll be trained on it and become our in-house expert.
Prepare a guest briefing for the on-site team before each retreat, so they know who's arriving and what each guest needs.
Keep guest-facing email sequences (pre arrival and post departure) accurate and up to date (Flodesk).
Capture guest feedback and patterns, and suggest improvements to how we communicate and what we offer.
Guest host coordination
Every Rêverie retreat is co-hosted by a guest host: a chef, baker, cookbook author or language school with a loyal following. They design and teach the hands-on workshops at the heart of the retreat, and they promote it to their audience. You’re their main point of contact from first conversation to arrival in France, and you make sure they’re set up to shine.
Run the guest host meeting cadence, typically four planning meetings per retreat: an introductory call, a high-level workshop and retreat planning meeting after contract signing, and follow-ups to lock in details.
Prepare and send guest host contracts (from our contract template), and follow them through to signature.
Once a contract is signed, launch the retreat's waitlist page (Squarespace X Flodesk, from an existing template), collect the guest host's assets via Dropbox and send the guest host everything they need to promote.
Proactively keep guest hosts on track with their promotion commitments — checking in on how often they're sharing the waitlist and booking links. Keep the guest host up to date on ticket sales, letting them know which rooms are still available.
Plan every workshop in detail with the Guest Host using our templates: room and table layout, equipment, ingredients, timings and what the guest host needs and when.
Meet with the on-site team before each retreat to walk them through every workshop, answer their questions and hand over everything they need to run it seamlessly without you there.
Coordinate guest host travel to and from each retreat.
Maintain and improve the SOPs and templates behind all of the above.
As you grow into the role
Research and scout potential new guest hosts, and make first outreach once you know what makes a great Rêverie host.
Who you are
You’re a do-er. You don’t wait to be told what to do. If you need something, you find it, execute and get it done.
You figure things out. When a plan falls apart, you find another way to get it done — and you have stories to prove it.
You are extremely proactive and not afraid to follow up. Whether that’s with guests, workshop hosts, partners, or team members.
You're an excellent communicator, in writing and on the phone, with a warm, friendly approach.
You live for true hospitality and want every guest to feel welcome and cared for.
You're highly organized and comfortable juggling many relationships and deadlines at once.
You plan ahead and think through the details so the people executing don't have to guess.
You're comfortable with software and tools, and excited to learn new ones. New software systems don't scare you.
You’re genuinely comfortable chatting on the phone with our guests, every one of whom gets a call after booking AND again before arrival.
You know and love France and French culture.
You have 3+ years in hospitality, events, travel, or talent/partnership coordination, including owning client relationships end to end.
You've worked remotely before, or know for certain it suits you. You're self-motivated, manage your own time and deadlines, and do your best work without an office around you.
You have experience in hospitality, events, travel, food or culinary work
Bonus points for:
Experience coordinating vendors, talent or creative partners
Experience in food education or culinary teaching, and a feel for what makes a hands-on workshop run smoothly and feel fun
Working knowledge of French
Requirements:
Based in the U.S. and authorised to work there
Available for the hours outlined below
Able to travel to France for 1–2 weeks each year
Schedule and availability
This is a fully remote role with a flexible schedule, built around a few fixed commitments:
Office hours: you'll answer the Rêverie phone line during set office hours (for example, 8am–4pm ET, Monday–Friday). You don't need to be glued to your desk, but guests should know when they can reach a real person. Emails should be answered promptly, ideally within one business day.
Morning overlap with France: you'll often need to be available around 8am ET (2pm in France) for meetings with our French team once per week.
Guest host meetings: many guest hosts are U.S.-based, so you'll schedule meetings at times that work for them.
Retreat season (roughly May and June / September and October): our ground team including the founder are generally away from their desks during this time of year so we ask for this role to be able to cover the inbox.
Outside those commitments, you set your own hours! We don’t track hours or monitor when you are or aren't at your desk. All we care about is that the job gets done. West Coast candidates are welcome if early starts work for you!
Compensation and benefits
Salary: $60-$70K USD per year, depending on experience. Potential for performance bonuses.
Health insurance: Contribution towards a healthcare plan of your choice managed via our payroll provider.
Paid time off: 6 weeks per year. Three of those are company-wide office closures (two weeks in July and the week between Christmas and New Year's); the other three are yours to schedule.
Travel: an annual team training week on-site in France, travel, accommodation and meals provided
Remote work/ Flexible schedule: this is a nearly 100% remote role with 1-2 weeks per year travel to France.
WFH benefits a company laptop, a one-time home office setup allowance and a monthly contribution toward phone and internet
how to apply
Use the form here to send your CV/ resume and a short note answering these questions:
What excites you most about working with Rêverie, and how does your experience fit what we need? And what's your most memorable food experience?
We want to hear directly from you, so please, no ChatGPT generated answers. We'll review applications on a rolling basis and begin interviews in December 2026.
All applicants will receive a response to their application within 6 weeks of applying.